Refund policy
REFUND & RETURN POLICY
Last Updated: September 14, 2026
Thank you for supporting The Cookie Kid! We take pride in making and packaging our cookies with care. Because our primary products are freshly made, perishable food items, the following refund and return policy applies to purchases made through thecookiekid.co.
FOOD ITEMS
Due to the perishable nature of our cookies and other food products, all food sales are final.
For food safety reasons, we cannot accept returns or exchanges of cookies or other edible products.
We do not provide refunds for:
- Change of mind or personal taste preferences
- Orders that are not picked up during the designated pickup period
- Incorrect or incomplete shipping addresses provided by the customer
- Minor cosmetic damage, shifting, or breakage that does not substantially affect the product
- Shipping delays or delivery issues outside of our reasonable control
- Failure to review ingredient or allergen information before purchasing
PROBLEMS WITH YOUR ORDER
We want you to receive what you ordered. If we made an error with your order, an item is missing, or your order arrives significantly damaged, please contact us as soon as possible at thecookiekid26@gmail.com.
Please include:
Your name, order number, description of the problem, and clear photographs of the affected product and packaging when applicable.
We ask that shipping-related issues be reported within 48 hours of delivery whenever reasonably possible.
After reviewing the issue, The Cookie Kid may, at our discretion and as appropriate to the circumstances, offer a replacement, store credit, or refund.
SHIPPING DAMAGE
Cookies are carefully packaged for shipping; however, cookies are delicate and some minor breakage, cracking, shifting of toppings, or cosmetic changes can occur during transit.
Minor cosmetic damage does not automatically qualify for a refund or replacement.
If an order arrives substantially damaged or unusable, please photograph the shipping box, packaging, and affected products before discarding them and contact us within 48 hours.
SHIPPING DELAYS
Once an order has been transferred to the shipping carrier, delivery times may be affected by weather, holidays, carrier delays, or other circumstances outside our reasonable control.
We cannot guarantee delivery on a particular date unless specifically agreed to in writing.
If a package is confirmed lost by the shipping carrier, please contact us so we can review the order and determine the appropriate resolution.
INCORRECT SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
The Cookie Kid is not responsible for orders that are delayed, returned, lost, or delivered incorrectly because of an incorrect or incomplete address supplied by the customer.
If a package is returned to us and can safely and reasonably be reshipped, the customer may be responsible for additional shipping costs.
LOCAL PICKUP ORDERS
Customers are responsible for picking up orders during the designated pickup date or availability window.
Because cookies are made specifically for your order, failure to pick up an order does not automatically qualify for a refund.
If an emergency or unexpected situation prevents you from picking up your order, please contact us as soon as possible. We will make reasonable efforts to work with you when possible.
ORDER CANCELLATIONS
If you need to cancel an order, contact us as soon as possible at thecookiekid26@gmail.com.
Cancellation requests are not guaranteed.
Once ingredients have been purchased specifically for an order or the order has entered preparation, baking, customization, packaging, or shipping, it may no longer be eligible for cancellation or refund.
CUSTOM, BULK & EVENT ORDERS
Custom, bulk, catering, event, and fundraising orders may require advance preparation, ingredient purchases, or reserved production time.
Deposits and payments for these orders may become non-refundable once preparation or purchasing has begun.
Any specific cancellation or refund terms agreed upon for a custom order will take priority over this general policy.
ALLERGIES & GLUTEN-FRIENDLY PRODUCTS
Customers are responsible for reviewing available ingredient and allergen information before ordering.
Our kitchen handles common allergens, including wheat, milk, eggs, soy, peanuts, tree nuts, and other ingredients.
Products labeled “gluten friendly” are not certified gluten-free and are prepared in a kitchen where gluten-containing ingredients are handled. Cross-contact is possible.
A refund will generally not be issued because of an allergy, dietary restriction, or intolerance when the relevant ingredient or cross-contact information was disclosed before purchase.
NON-FOOD MERCHANDISE
For eligible non-food merchandise, please contact us within 14 days of delivery if you would like to request a return.
To be eligible, an item must generally be unused, unworn, and in its original condition.
Personalized, custom-made, or final-sale merchandise is not eligible for return unless it arrives defective or we made an error with the order.
Customers may be responsible for return shipping costs unless the return is due to an error by The Cookie Kid.
Some merchandise may be produced or shipped by a third-party fulfillment provider and may be subject to additional return requirements.
REFUNDS
When a refund is approved, it will be issued to the original payment method whenever possible.
Processing times after a refund is issued depend on your bank, credit card company, payment provider, and Shopify’s payment processing systems.
Original shipping charges are generally non-refundable unless the refund is due to an error by The Cookie Kid or otherwise required by law.
CONTACT US
Questions or concerns regarding an order should be sent to:
The Cookie Kid
Email: thecookiekid26@gmail.com
Website: thecookiekid.co
Please include your order number when contacting us about an existing order.
We appreciate every order and every person who chooses to support The Cookie Kid. 🍪