Shipping policy
SHIPPING POLICY
Last Updated: September 14, 2026
Thank you for ordering from The Cookie Kid! We carefully prepare and package our cookies to help them arrive as fresh and delicious as possible.
This Shipping Policy applies to eligible orders placed through thecookiekid.co.
ORDER PROCESSING
Our cookies are made fresh in small batches. Processing and shipping schedules may vary depending on order volume, holidays, special events, product availability, and the type of order placed.
The estimated processing or shipping information provided at checkout or on the applicable product page should be reviewed before ordering.
Once your order has been shipped, you will receive available tracking information using the contact information provided with your order.
SHIPPING TIMES
Delivery dates provided at checkout or by the shipping carrier are estimates and are not guaranteed unless expressly stated otherwise.
Once a package has been accepted by the shipping carrier, delivery may be affected by circumstances outside The Cookie Kid’s reasonable control, including:
- Carrier delays
- Weather
- Holidays
- Natural disasters or severe weather events
- Transportation disruptions
- Incorrect or incomplete addresses
- Other unexpected shipping disruptions
The Cookie Kid is not responsible for carrier delays outside our reasonable control.
SHIPPING FRESH FOOD PRODUCTS
Our cookies are freshly made food products and are carefully packaged before shipment.
Although we take reasonable precautions when packaging orders, cookies can experience minor cracking, breakage, shifting, or cosmetic changes during shipping.
These minor cosmetic changes do not affect the quality or taste of the cookies and generally do not qualify for a refund or replacement.
WARM WEATHER SHIPPING
Some cookies may contain chocolate, drizzle, chips, candies, or other ingredients that can soften or melt when exposed to high temperatures.
Once a package leaves our possession, we cannot control the temperature conditions it experiences during transportation or after delivery.
We recommend tracking your shipment and bringing your package indoors as soon as possible after delivery, particularly during warm weather.
Melting or softening caused by temperatures during shipping or after delivery does not automatically qualify an order for a refund or replacement.
SHIPPING ADDRESSES
Customers are responsible for entering a complete and accurate shipping address when placing an order.
Please carefully review your address before submitting your order.
If you notice an address error, contact us immediately at thecookiekid26@gmail.com. We will make reasonable efforts to correct the address if the order has not yet shipped.
Once an order has shipped, we may not be able to change or redirect the delivery.
The Cookie Kid is not responsible for packages that are lost, delayed, returned, or misdelivered because an incorrect or incomplete address was provided by the customer.
If a package is returned to us because of an incorrect address and the products can safely and reasonably be reshipped, additional shipping charges may apply.
TRACKING & DELIVERED PACKAGES
When tracking is available, customers are responsible for monitoring their shipment and retrieving the package promptly after delivery.
If tracking indicates that a package was delivered but you cannot locate it, please check around the delivery location, with household members or neighbors when appropriate, and contact the shipping carrier.
Please also contact us at thecookiekid26@gmail.com so we can assist when reasonably possible.
A carrier’s delivery confirmation may be considered evidence that an order was delivered to the address provided at checkout.
LOST PACKAGES
If your tracking information has not updated for an extended period or you believe your package has been lost in transit, please contact us.
We may need to work with the shipping carrier to investigate the shipment before determining whether a replacement, refund, or other resolution is appropriate.
DAMAGED ORDERS
If your order arrives significantly damaged, please contact us within 48 hours of delivery.
Please provide:
Your name, order number, photographs of the shipping box, photographs of the internal packaging, and photographs of the damaged products.
Please keep the original packaging until the issue has been reviewed, as it may be needed for a shipping claim.
Depending on the circumstances, an eligible damaged order may receive a replacement, store credit, or refund in accordance with our Refund & Return Policy.
Minor cracking, breakage, shifting, or cosmetic imperfections caused during shipping do not automatically qualify for a replacement or refund.
DELIVERY DELAYS & PERISHABLE PRODUCTS
Because cookies are perishable, extended shipping delays can occasionally affect product quality.
If your package experiences a significant carrier delay and you believe the cookies are no longer suitable when they arrive, please contact us within 48 hours of delivery with photographs and your order information.
We will review the circumstances individually.
SHIPPING TO EVENTS, HOTELS & TEMPORARY LOCATIONS
If you choose to have an order shipped to a hotel, venue, business, vacation rental, or other temporary location, you are responsible for confirming that the location can receive and properly hold your package.
The Cookie Kid is not responsible for packages that are misplaced, refused, or improperly stored after being delivered to the address provided.
LARGE & BULK ORDERS
Large, bulk, custom, fundraising, or event orders may require additional processing time and may have different shipping arrangements.
Please contact us in advance when ordering cookies for an event occurring on a specific date.
While we will make reasonable efforts to accommodate requested timelines, arrival dates are not guaranteed when delays are caused by the shipping carrier or circumstances outside our reasonable control.
LOCAL PICKUP
Orders designated for local pickup are not shipped.
Customers selecting local pickup should follow the pickup instructions provided with their order.
Standard preorder cancellations must be made at least 48 hours before scheduled pickup, as outlined in our Purchase Options Cancellation Policy.
SHIPPING CHARGES
Shipping charges are calculated or displayed during checkout based on the available shipping method, destination, order, or applicable promotion.
Shipping charges are generally non-refundable once an order has shipped unless otherwise required by law or the shipping issue resulted from an error by The Cookie Kid.
CONTACT US
Questions or concerns about shipping can be sent to:
The Cookie Kid
Email: thecookiekid26@gmail.com
Website: thecookiekid.co
Please include your order number when contacting us about an existing shipment.
Thank you for supporting The Cookie Kid! 🍪