Cancellation policy
PURCHASE OPTIONS CANCELLATION POLICY
Last Updated: September 14, 2026
This policy applies to subscriptions, recurring purchases, preorders, bulk orders, event orders, and other purchase options made through thecookiekid.co.
SUBSCRIPTIONS & RECURRING ORDERS
Subscriptions and recurring orders must be canceled at least 7 days before the scheduled renewal date.
Cancellation requests received less than 7 days before the renewal date will apply to the following renewal cycle. The upcoming order and payment will still be processed and will not be eligible for cancellation or refund.
Due to the perishable nature of our products, subscription orders that have already been processed or entered production are final sale.
PREORDERS
Standard cookie preorders must be canceled at least 48 hours before the scheduled pickup date and time to be eligible for cancellation and refund.
Cancellations received less than 48 hours before the scheduled pickup are non-refundable.
This policy allows The Cookie Kid adequate time to plan production, purchase ingredients and supplies, prepare dough, and bake your order.
Once an order has entered preparation, baking, customization, or packaging, it may not be canceled or refunded, even if more than 48 hours remain before pickup.
LARGE, BULK & EVENT ORDERS
Large, bulk, custom, catering, fundraising, and event orders must be canceled at least 7 days before the scheduled event or fulfillment date to be eligible for cancellation.
Orders canceled less than 7 days before the scheduled event or fulfillment date are non-refundable.
Ingredients, supplies, packaging, and production time may be purchased or reserved in advance specifically for these orders.
Any non-refundable deposit or additional cancellation terms agreed upon when the order is placed will also apply.
ORDER CHANGES
Changes to standard preorders should be requested at least 48 hours before pickup.
Changes to large, bulk, custom, or event orders should be requested at least 7 days before the scheduled event or fulfillment date.
We will make reasonable efforts to accommodate changes but cannot guarantee that a requested change will be possible.
HOW TO CANCEL
Cancellation requests should be sent to:
thecookiekid26@gmail.com
Please include your name and order number.
Cancellation deadlines are:
Subscriptions: At least 7 days before renewal
Standard Preorders: At least 48 hours before scheduled pickup
Large/Bulk/Event Orders: At least 7 days before the event or fulfillment date
Submitting a cancellation request does not automatically cancel an order. The Cookie Kid will confirm whether the cancellation meets the requirements of this policy.
APPROVED REFUNDS
When a cancellation qualifies for a refund, the refund will generally be issued to the original payment method.
Processing times vary depending on your bank, card issuer, or payment provider.
CONTACT US
The Cookie Kid
Email: thecookiekid26@gmail.com
Website: thecookiekid.co
By purchasing a subscription, preorder, recurring order, bulk order, or event order from The Cookie Kid, you acknowledge and agree to this cancellation policy.